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Customer (Dis)Service (LCICBC01)


Description

We are in a customer service crisis. This doc asks tough questions, and perhaps no issue is more thorny than what angry customers hooked up to social media can do to hard-won corporate reputations.

FP Canada Accreditation: 1.0 Practice Management Credits



This CE activity has been approved by FP Canada as meeting the minimum requirements for CE Approval as outlined within the FP Canada Continuing Education Guidelines. The views and opinions expressed in this presentation are those of the presenter / content author and do not necessarily reflect the views of FP Canada.

CE Credits: 1.0 Accreditation Number: 6208 CE Credit Type: Professional Development

Content
  • Customer (Dis)Service
  • Customer (Dis)Service Final Test
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever